DHL Consulting seeks to understand customer strategy and omni-channel supply chain objectives. We evaluate your journey so far and assess your genuine values; this enables us to focus on aspects of service that make a real difference. Collaborating with your commercial, supply chain, and operational teams, we develop or revise the targeted service offering. Together we define assortment strategy per channel, develop delivery and return options, and determine capability requirements, including IT. In addition, for multiple scenarios we estimate potential supply chain costs. Full network design can follow, as well as developing an implementation roadmap.
There is no one answer – or single blueprint – to the challenges of the omni-channel retail supply chain. However, retailers and their logistics service providers have come a long way, turning this from a margin-eroding to a profit-generating undertaking. Leveraging DHL Consulting’s extensive experience, retailers can master the supply chain transformational change process – from strategy articulation to process definition and decision enablement – using our well-established and credible strategic frameworks. The ultimate goal is omni-channel retailing that works both for retailers and for consumers.