DHL Consulting Strategy: CREATING IMPACT THROUGH INSIGHTS

Bonded by the DNA of DHL Group, we at DHL Consulting are on track to shape the future of the Group, its customers, and the logistics industry as a whole with our Strategy 2025. A holistic approach centering on Focus Topics – Future of Work, Future of Operations, Sustainability and Growth – while growing our expertise and staying close to our stakeholders in our Practice Groups.

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Strategy 2025: Backed by our common purpose of “Connecting People, Improving Lives”, we help DHL Group and its customers to stay ahead of the curve – harnessing technologies and trends to deliver excellence in a digital world.

25 Years of Excellence: Our Story

Celebrating 25 years of DHL Consulting, we’ve grown from a small team in Bonn to a global consulting leader. Through innovation and a commitment to excellence, diversity, and sustainability, we’ve continuously evolved. Explore our journey and discover what’s next!

1999–2004

New beginnings

We start small in Bonn, Germany: Our first team members are just two young consultants fresh out of university. Under the name Inhouse Consulting, our aim is simply to support the top management of the then Deutsche Post World Net (now DHL Group) and create value for its many customers. We initially up the size of the team to ten – and after three years, we are 40 members.

2004–2009

Growing fast

With our success in Europe, it is time to expand. We open an office near Miami, Florida, to provide consulting expertise to various DHL clients in the Americas. And just a year later, we set up a Singapore office to be closer to the DHL management team in the fast-growing Asia-Pacific region.

At the same time, we also launch various skills-building initiatives and introduce First Choice training to improve our service performance and processes.

2009–2014

Establishing credentials

We achieve two major milestones: Sabine Müller becomes our CEO, and we become the number one consultancy for DHL Group. Thanks to our work on the Group’s first Delivering Tomorrow study, “Towards Sustainable Logistics”, we are able to establish our sustainability credentials.

For our employees, we introduce peer counseling to offer the best-possible support and development opportunities, and we hire high numbers of international and female team members, underlining our commitment to diversity and inclusion.

2014–2019

Changing times

We move into new offices in Bonn and then, a year later, change our name to DHL Consulting – with a new branding, a new website, and an appetite for digitalization. Our team members enjoy increasing acknowledgement of their expertise, winning numerous high-profile awards for their work on clients’ projects.

At the same time, we sharpen our focus on diversity by holding our first-ever female recruiting event, and we go paperless as part of our commitment to being digital and sustainable.

2019–2024

Bright future

The innovations keep coming. We unveil a new open-plan office design to encourage creativity and flexibility while expanding opportunities for hybrid working. Then we launch a tool to help businesses decarbonize their supply chains, followed by our Generative AI & Intelligent Automation (GAIA) chatbot. We also refresh our own brand – and, to cap it off, win a prestigious Forbes consulting award.

Now we have 150 consultants of 33 nationalities, nearly half of whom are women, and yet our creative ethos and commitment to excellence remain unchanged. So, here’s to the next 25 years of DHL Consulting!

What’s Behind Our Strategy: What’s special about DHL Consulting?

Find out how our vision, purpose, and mission come together to power our Strategy 2025.

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Long Term Commitment: DHL Consulting is here to stay

For over 20 years, we’ve been trusted advisors to DHL Group and all kinds of companies that want to improve their supply chain performance. And we’ve no intention of slowing down.

As we strive for the best results, we not only leverage our strengths – we also recognize and reward these.

Inspiration and trust work hand in hand to give us a purpose, a direction, and to make for open-minded collaboration.

By being positive and focusing on solutions, we are tackling uncertainty and change with both feet on the ground.

Passion is the name of the game when it comes to embracing diversity – people and perspectives – in all its facets.

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Culture & Diversity: Always with a human touch

As a matter of course, playing a role throughout our Strategy 2025 is our global culture and diverse workforce. We have strategically located offices in Europe, Singapore, and the USA – with colleagues coming from various backgrounds, cultures, and genders. They fill our Strategy 2025 with life, allowing us to make a true difference.

Discover our culture

Holistic Approach: Shaping the future

As a member of DHL Group and as an independent consultancy, our aim is to shape the future for both ourselves and the entire logistics industry in a sustainable way. This is how.

Trends today and tomorrow

Our experts and talents identify trends rising today and those set to take off in the future based on four Focus Topics: Future of Work, Future of Operations, Growth, and Sustainability. With the aim to help our customers stay ahead of the curve in our digitalized world.

Continuously in touch

Our Practice Groups are the basis for connecting with our stakeholders and driving business development – whether for stakeholders within DHL Group or for external customers across a range of industries.

Delivering excellence

Our 3 Bottom Lines guide us in delivering excellence: Employer of Choice, Provider of Choice, and Investment of Choice. Attracting talents, delighting customers, empowering profitable growth – the goals we have set for ourselves are also those we support our customers in achieving.

People make the difference

Our people are our greatest asset. They think across the board and contribute their insights for both the greater benefit of our customers and for the greater benefit of our industry. With performance, passion, and punk, they help to attain every milestone with success. Together, our colleagues and our stakeholders, we are unstoppable.